Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has been placed, and a separate shipping confirmation with tracking details once it leaves our warehouse.

Orders placed on weekends or public holidays will begin processing the next business day.

Delivery Times

We ship all orders via Aramex, using their store-to-door delivery service.

  • Estimated delivery time: 3–12 business days, depending on your location within South Africa
  • Delivery times may vary during peak periods (e.g. Black Friday, festive season) or due to courier delays outside our control
  • Business days exclude weekends and South African public holidays

Shipping Rates


  • Standard shipping: R90
  • Free shipping on orders over R1000

Tracking Your Order

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey with Aramex. 

We currently ship to all major metros and outlying areas across South Africa via Aramex's store-to-door network. If your area isn't covered, our team will contact you to arrange an alternative.

Delays

While we work to ensure timely delivery, HerFirst is not responsible for delays caused by the courier, customs, weather, or other circumstances beyond our control. If your order is significantly delayed, please reach out and we'll investigate on your behalf with Aramex.

Incorrect Address

Please double-check your delivery address at checkout. HerFirst is not responsible for orders delivered to an incorrect address supplied by the customer. If you notice an error after placing your order, contact us immediately at support@herfirst.co.za so we can attempt to update it before it ships.

Lost or Damaged Packages

If your package arrives damaged or is confirmed lost in transit, please contact us at support@herfirst.co.za within 7 days of the expected delivery date, along with your order number (and photos, if damaged). We'll work with Aramex to resolve the issue and arrange a replacement or refund where applicable.

Questions?

If you have any questions about your shipment, reach out to us at